1. Acceptance of Terms

By using the tuition services provided by Pure Tuition, customers acknowledge that they have read, understood and agree to comply with and be bound by the following terms and conditions. Pure Tuition reserve the right to make changes to these terms and conditions from time to time and clients will be notified of these with as much notice as possible.

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2. Services offered

Pure Tuition offer online and in-person tutoring services in various subjects and academic levels. The services may include but are not limited to one-on-one (1:1) tutoring sessions, group classes, test preparation, and homework assistance.

 

3. Fees and Payment for Tuition

a. Payment must be made on time for lesson slot(s) to be reserved. Pure Tuition accept payment in advance for tuition sessions. Customers pay for tuition sessions monthly via direct debit. Alternatively, payment can be made monthly, half termly or termly via bank transfer.

b. New customers have the option of making an advanced, one-off payment via bank transfer for their first session. This payment must be made at least 48 hours before the session.

c. If making a one-off payment, customers will receive an invoice from info@puretuition.com. Payment can then be made via bank transfer to the following account with the student's name as the reference:

Sort code: 04-06-05

Account number: 21873696

Account name: Pure Tuition

d. By enrolling in our direct debit payment plan, customers authorise Pure Tuition to initiate automatic withdrawals from their designated bank account for tuition fees. Customers understand and agree that these withdrawals will occur on the agreed-upon dates.

e. The tuition fees and payment dates will be established and agreed upon during the enrolment process. It is customers responsibility to ensure that sufficient funds are available in their designated bank account to cover these payments.

f. To make any changes to a payment schedule, such as adjusting payment dates, customers must notify Pure Tuition in writing at least 1 week before the scheduled change. We will make reasonable efforts to accommodate requested changes.

g. Pure Tuition reserves the right to terminate or suspend customers participation in the direct debit payment plan if customers fail to meet payment obligations.

h. In the event that a direct debit payment is returned due to non-sufficient funds or any other reason, customers may be subject to additional fees imposed by their bank. Customers are responsible for resolving any payment issues promptly to avoid disruption to their child's tuition services.

i. Customer's banking information provided for direct debit payments will be treated with the utmost confidentiality and used solely for payment processing. We employ industry-standard security measures to protect data.

j. Pure Tuition is not responsible for any overdraft or other bank fees resulting from direct debit payments. Customers are solely responsible for any consequences arising from participation in this payment method.

k. If payment is not made before a scheduled lesson, the session will be cancelled incurring the full lesson fee and payment will be due immediately. No further lessons will be scheduled or take place until payment has been made in full.

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4. Cancellation policy

4.1 Timings, lateness and no shows

a. If a student arrives late or does not show up to an agreed session, the time will not be made up by Pure Tuition afterwards and the full lesson rate will still be charged.

b. Student's will be given a recurring weekly session slot but the usual schedule does not apply to the holidays (see 4.2d for this academic years dates). However, holiday lessons may be scheduled upon request, depending on Pure Tuition's availability.

d. If only one student has booked onto a group session, they will be taught a 1:1 half an hour lesson as a replacement.

e. If a student is late to an online tuition session, Pure Tuition agree to keep the online platform (e.g Zoom or Teams) meeting open for the first half of the lesson. However, if we have not heard from the customer by that time, the meeting will be closed, and the lesson will still be charged at the agreed rate.

f. Parents/carers are expected to pick up their child promptly at the scheduled end time of the in-person tuition session. A grace period of 15 minutes will be allowed for late pickups. If a child is not picked up within the 15-minute grace period, Pure Tuition will charge a late pickup fee of £10 for every 15 minutes or part thereof beyond the grace period. Late pickup charges will be billed to the parent/carers account and must be settled in the next payment. Repeated instances of late pickups may result in the termination of services without a refund.

4.2. Cancellations and/or rescheduling

a. Cancellations must be kept to a minimum to maximise the student’s learning potential. 

b.  Cancellations or rescheduling requests for 1:1 and group tuition sessions (online or in-person) must be made at least 48 hours before the scheduled session time.

c. For 1:1 cancellations, Pure Tuition will try to rearrange the cancelled lesson within the same payment month if possible. If it is not possible to rearrange, the session will be credited to the next month. For group tuition cancellations, the session will be credited to the next month.
d. Any sessions cancelled (for any reason including student sickness) within the 48 hour time period will be charged in full. Pure Tuition is under no obligation to offer an alternative lesson slot for any reason if the minimum notice of 48 hours has not been given.

e. Only 1 free of charge cancellation/reschedule per term will be allowed, after this, full fees will be charged. Please see term dates for the academic year 2023/2024 below:

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Autumn Term

4th September 2023 – 22nd October 2023

Half term holiday 23rd - 29th October 2023

30th October 2023 - 22nd December 2023

Christmas holiday – 23rd December – 7th January 2024

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Spring Term

8th January 2024 – 18th February 2024

Half term holiday 19th – 25th February 2024

26th February 2024 - 28th March 2024

Easter holiday 29th March – 14th April 2024

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Summer term

15th April 2024 – 26th May 2024

Half term holiday 27th May – 2nd June 2024

3rd June 2024 - 19th July 2024

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e. Pure Tuition reserves the right to give away the slot where there are repeated late cancellations or no-shows.

f. On the rare occasion that Pure Tuition may need to cancel a 1:1 tuition session, customers can choose to get a full refund of that lesson, rearrange for a mutually convenient time, or have the lesson rate credited to the next month.

g. On the rare occasion that Pure Tuition may need to cancel a group tuition session, an alternative lesson slot may be offered, or the lesson rate will be credited to the next month.

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5. Tuition sessions

a. Online tuition sessions will take place on a platform of Pure Tuition's choice, usually Zoom.

b. For online tuition sessions, customers will receive a link (at least 48 hours before each session) that will be used to access the session.

c. During online tuition sessions, tutors and students are expected to have their cameras on at all times during the lesson. This is to allow the tutor to assess whether a student is struggling with the work and needs extra help, and to ensure the student is fully participating in the lesson.

d. Respectful and appropriate behaviour is expected at all times, online and in-person. Any disrespectful or inappropriate conduct may result in the termination of services without a refund. 

e. While we strive to create a safe learning environment, Pure Tuition cannot be held responsible for student's behaviour or injuries resulting from interactions between participants. Parents/carers are urged to address behavioural issues, and open communication is encouraged to resolve any concerns promptly.

f. Customers are given the option to request that the tutor cover particular topics/objectives during 1:1 lessons; however, 48 hours’ notice must be given to enable the tutor to plan appropriately. 

g. Although we provide regular feedback on progress, parents/carers can request a paid for ‘Parent’s/Carers Meeting’ with the tutor if they would like to discuss their child's progress in depth. A mutually convenient time and date will be arranged. The cost of this is the same rate as a 1:1 session.

h. For safeguarding reasons during online sessions, it is expected that an adult will remain in the house with students for the duration of the session. Students must not be left alone in the house with the tutor on call.

i. Students must be fully dressed during all lessons.

j. Some group online tuition lessons may be recorded and shared with those who could not attend the live lesson or those who want to catch up in their own time. All cameras will be blacked out before sharing with others. 

k. Pure Tuition tutors are expected to be familiar with ‘Keeping Children Safe in Education’ guidelines from DfE - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1161273/Keeping_children_safe_in_education_2023_-_statutory_guidance_for_schools_and_colleges.pdf

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6. Termination of this Agreement

a. Tuition sessions will continue until a mutually agreed termination date. Both parties reserve the right to terminate tuition sessions should they no longer be considered beneficial to the student.

b. Payment for tuition sessions is taken in blocks. If customers decide to terminate tuition midway through a block, refunds cannot be given for remaining lessons booked and paid for. 

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7. Limitation of Liability

a. While Pure Tuition will endeavour to ensure that the student makes satisfactory progress, this cannot be guaranteed, and Pure Tuition cannot be held accountable for the academic success or otherwise of the student.

b. To the maximum extent permitted by law, Pure Tuition accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the Pure Tuition's services or any errors or omissions in the contents of the Pure Tuition’s learning materials.

 

8. GDPR Statement

• Customers personal data will be held in a password-encrypted file stored on a password-protected account:

• Names of student and parent/guardian if applicable

• Age or school year group of the student

• Address, phone numbers and email addresses of parent/guardian

• Anything else mutually considered relevant to private tuition.

• Email addresses and phone numbers are also stored in email and phone contacts.

• Interaction with tutors on social media is only undertaken via the Pure Tuition Facebook and Instagram pages. Phone numbers will only ever be used for matters directly relevant to tuition. Customers may occasionally receive an email, text message or WhatsApp with information about additional sessions/services which may be of interest to them or their acquaintances, but this will not be a frequent occurrence.

• Customers personal information will not be passed to any third parties without your explicit consent unless there is a legal requirement for it to be disclosed.

• Customers have the right to ask for all information held relating to you to be deleted. Please note, however, that tuition cannot continue after information is deleted and that terms and conditions regarding cancellation remain the same.

• Unless customers have specifically asked for information to be destroyed, student's details will be held on file until the end of the following academic year after a student has finished tuition. Financial data will be retained for seven years for tax reasons. When the information is destroyed, all papers will be shredded to protect the client’s identity and any data held in computer files will be either anonymised or permanently deleted.